At [Nature Nest House], we strive to offer the best products and services to our customers. However, we understand that there may be instances when you may need to cancel an order or request a refund. This Refunds and Cancellation Policy outlines the terms and conditions governing such situations.
Before Shipment:
If you wish to cancel your order, you may do so within 24 hours of placing it or before the item is shipped (whichever is earlier). To cancel, please contact our customer support team at [support@naturenesthouse.in] with your order details.
After Shipment:
Once the product has been shipped, cancellations will not be accepted. However, you may initiate a return request in accordance with our Return Policy.
If you have booked a service and wish to cancel it:
You must notify us at least 48 hours before the scheduled time to receive a full refund.
Cancellations made within 24 to 48 hours prior to the service will be eligible for a 50% refund.
Cancellations within 24 hours or no-shows are non-refundable.
Refunds may be issued under the following conditions:
The product received is damaged, defective, or not as described.
The service provided was not delivered as per the agreed terms.
The order was canceled within the allowed time frame before shipment or service delivery.
Please note that the following items are non-refundable:
Downloadable digital products or software.
Customized or made-to-order items.
Services already rendered.
Gift cards and promotional offers.
If your refund request is approved, the amount will be processed back to the original method of payment within 7–10 business days. In some cases, it may take longer depending on your bank or payment provider.
You will receive a confirmation email once the refund has been initiated. If you do not receive your refund within the stated time, please contact our support team for assistance.
If a product return is required, the customer is responsible for return shipping costs unless the item was damaged or incorrectly delivered. We recommend using a trackable shipping method to ensure safe delivery.
For any cancellation or refund-related queries, please reach out to us at:
📧 Email: [support@naturenesthouse.in]
📞 Phone: [+91-9389133928]
📍 Address: [ward no- 9, Nagar Panchayat Babugarh, (HAPUR)]
We value your trust and are committed to ensuring a fair and transparent process for all our customers.